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Sales & Customer Support Executive

  • Location

    Suffolk

  • Sector:

    Sales & Marketing

  • Job type:

    Permanent

  • Salary:

    £27000 - £29000 per annum

  • Contact:

    Ryan Markey

  • Contact email:

    ryan@compasspoint.co.uk

  • Contact phone:

    01284765700

  • Job ref:

    J36839

  • Published:

    1 day ago

  • Expiry date:

    2025-10-01

  • Start date:

    2025-08-29

  • Consultant:

    Ryan Markey

Customer Sales & Service Executive
Bury St Edmunds | £27,000£29,000 + Bonus | Full-Time, Permanent

I'm working with a well-established company that's looking for a Customer Sales & Service Executive to join their growing team in Bury St Edmunds. This role is ideal for someone with strong customer service skills who enjoys building relationships, supporting clients, and driving sales.

You'll act as the first point of contact for customer enquiries, ensuring orders are processed accurately, queries are handled with care, and sales opportunities are maximised. Working closely with Business Development Managers (BDMs) and operations teams, you'll play a vital role in customer retention and business growth.

What you'll be doing:

  • Handling inbound calls, emails, and online enquiries quickly and professionally.
  • Processing customer orders with accuracy and efficiency.
  • Making outbound calls to book appointments and convert leads.
  • Managing annual contract renewals and re-engaging lapsed customers.
  • Keeping CRM records accurate and up to date.
  • Supporting marketing campaigns by following up on leads and sharing promotions.
  • Ensuring a smooth handover of new accounts to operations.
  • Reporting on sales, conversions, and customer trends.
  • Sharing insights with colleagues to improve team success.

What we're looking for:

  • Previous experience in customer service or sales support (B2B or B2C).
  • A confident communicator, comfortable with inbound and outbound calls.
  • Strong organisational skills with keen attention to detail.
  • Proactive, target-driven, and able to identify upsell opportunities.
  • IT literate, ideally with CRM experience.

What's on offer:

  • £27,000£29,000 basic salary + bonus scheme.
  • Comprehensive training on products, services, and compliance.
  • A supportive team environment with genuine progression opportunities.
  • A varied role combining customer service, sales, and account management.

Interested?
If you thrive on customer interaction and want to join a forward-thinking company where your input makes a difference, I'd love to hear from you.