Customer Experience Supervisor with ref. J36832

Customer Service Supervisor - Mildenhall
Up to £35,000 | Full-time | Permanent | Hybrid

Are you an experienced customer service professional with proven leadership skills? I'm currently recruiting on behalf of a well-established organisation in Mildenhall who are seeking a Customer Service Supervisor to join their team on a permanent basis.

This is an excellent opportunity for someone who enjoys leading and motivating a team, driving improvements, and ensuring customers receive the highest standard of service.

What's on offer

Salary up to £35,000 per annum, depending on experience

Full-time, permanent position

Hybrid working available (office and home-based mix)

Supportive team environment with scope to develop your career

Key responsibilities

Supervising and supporting the customer service team day-to-day

Coaching, mentoring and conducting regular performance reviews

Managing escalated queries and ensuring timely resolution

Monitoring KPIs and driving service improvements

Working closely with senior management to implement best practice

About you

Previous experience in a customer service supervisory or team leader role

Strong communication and people management skills

Ability to remain calm under pressure and resolve issues effectively

Confident using CRM systems and Microsoft Office packages

Positive, proactive approach with a passion for excellent customer care

If you're looking to take the next step in your customer service career and want to join a forward-thinking business in Mildenhall, I'd love to hear from you.

Apply today or get in touch for a confidential discussion.

Apply Now