Sales Administrator
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Location
Woolpit
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Sector:
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Job type:
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Salary:
£25000 - £27000 per annum
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Contact:
Paige O'Connell
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Contact email:
paige@compasspoint.co.uk
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Contact phone:
01284 765700
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Job ref:
J36302
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Published:
15 days ago
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Expiry date:
2024-06-01
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Start date:
2024-05-02
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Consultant:
Paige O’Connell
Bury St Edmunds, Suffolk
We are currently working with an innovative and forward-thinking organisation who are seeking a Sales Administrator to join their business. The key aspect of this role is assisting the Account Managers who are tasked with maintaining and developing new customers.
This role is wide ranging dealing with inbound enquires, administrative tasks and using live chat to speak with customers. The customer range is also wide and can be, for example end-users, trades people, builders and installers. This is an exciting opportunity with a clear path for progression if this is a route you wish to take!
Main duties:
•Dealing with incoming calls
•Manage the general inbox
•Handle live chat enquiries
•Identifying and handing opportunities to the Trade Account Managers
•Maintain a high level of customer service
•Review plans and specifications, consult customers to ensure they are purchasing the correct products for their needs
•Handle technical queries when required
•Deal with any issues such as returns or delivery problems
Skills required:
•To effectively communicate in oral and written communications
•Confident telephone manner
•Excellent organisation skills
•Confident use of a PC to communicate internally and externally
•Team worker
•Self Motivated
Systems knowledge:
•CRM system to maintain accurate customer records for all communication and organising workflow.
•Microsoft Office package, including Outlook for the use of email
•Excel for recording data which along with the telephone these are critical tools for this role
Additional Information
•Location Woolpit, Suffolk
•Hours Monday to Friday 8am-5pm
•Salary Circa £26,000
•Permanent, Full Time position
Bonus scheme: A bonus scheme may become available related to the performance of the team at some point in the future.
If you are interested in being considered for this opportunity and would like to apply, please send your CV through to Paige today or call the office to discuss in more detail.