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Parts Sales Controller

  • Location

    Bury St Edmunds

  • Sector:

    Engineering, Food and Agriculture

  • Job type:

    Permanent

  • Salary:

    £28000 - £30000 per annum, Benefits: 26 Days holiday + Bank - Ongoing training

  • Contact:

    Phillip Watson

  • Contact email:

    phillip@compasspoint.co.uk

  • Contact phone:

    01284 765700

  • Job ref:

    J34993

  • Published:

    about 2 months ago

  • Expiry date:

    2022-01-01

  • Start date:

    2021-11-30

Compass Point have partnered with a leading equipment manufacturer in their search for a Parts Sales Controller. Due to continued growth, this newly created role has become available in their small and dynamic Customer Support team.
You will be joining a business with astonishing staff retention rates and a real family feel where the culture is focussed on helping you to succeed. Passionate about delivering exceptional customer service you will strive to build long lasting relationships and go the extra mile for customer satisfaction. In return you will be rewarded with long term career advancement and an environment where you will be truly valued.

Core duties include:

  • Key contact point for the receipt of customer / distributor parts sales orders whether they be internal, phone or email requests
  • Lead role for dealing with customer parts quotations.
  • Orders / Quotes and customer enquiries to be dealt with in a timely / professional manner.
  • All orders to be processed in line with the approved company operating procedures and entered onto CRM at the earliest opportunity.
  • Keep customers / distributors updated on order status, in relation to part shipped and back orders.
  • All parts to be ordered through MRP including new / special parts. Where needed new parts to be created on the system with correct technical description
  • Assist the Purchasing Manager with setting reorder levels on key stock items as parts sales demands rise and fall
  • To field technical parts queries and where appropriate seek support from the service team and workshop manager to deal with them promptly.
  • Process and manage warranty returns with the customer, sales and service team as required

Ideally applicants will have a technical industry background and some understanding of engineering. More important is first class organisational skills and a customer first attitude. The company is fully committed to hiring and will respond quickly to applications. Apply today for a full job description!