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Customer Service Manager

  • Location


  • Sector:

    Office Recruitment Services

  • Job type:


  • Salary:

    £26000 - £28000 per annum

  • Contact:

    Paige O'Connell

  • Contact email:

  • Contact phone:

    01284 765700

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Customer Service Manager
Woolpit, Suffolk

I am delighted to be working with a Woolpit based business in their search for a Customer Services Manager. The business required a professional with a solid background in office based customer service and experience managing small teams.

Your role will consist of providing excellent customer service, as a first point of contact for the business as well as providing excellent management to the customer service team.

Main activities:

•Manage Customer Services Team
•Ensure all calls are answered efficiently in line with company guidelines and expected standards, within company timeframe
•Ensure customer service team resolve queries efficiently
•Ensure customer service team forward telephone calls to the correct colleague as required
•Greet visitors to office
•Monthly customer service team call monitoring and coaching
•Co-ordinate holiday cover
•Analyse Customer Service Levels Reports
•Management of printing system
•Support practices on using the VIP system
•Monthly Invoicing
•Manage orders and queries over the telephone and email efficiently
•Keep spreadsheets up to date
•Oversee set up of customer accounts on our bespoke computer systems (creating and change of details of customers) Movex/SOP/C Care
•Oversee keeping mailing list up to date

Previous Experience Required:

•Experienced in management/supervision of customer services team
•Experienced in office administration and customer services
•PC literate to include working knowledge of Microsoft Office and Lotus Notes
•Excellent English language skills

Additional Information:

•Hours: Monday to Thursday 08:30 - 5pm and Friday 08:30-4:30pm
•Location: Woolpit, Suffolk
•Salary: Circa £28,000
•Medical Insurance, death in service, group income pension, 25 days holiday + 1 for your birthday
•To start ASAP

If you are interested in being considered for this vacancy and feel you have the relevant skills and experience, send your CV through to Paige today or call the office to discuss in more detail.