Customer Service Manager with ref. J35344

Customer Service Manager
Woolpit, Suffolk

I am delighted to be working with a Woolpit based business in their search for a Customer Services Manager. The business requires a professional with a solid background in office based customer service and experience managing small teams.

Your role will consist of providing excellent customer service, as a first point of contact for the business as well as providing excellent management to the customer service team.

Main activities:

• Manage small Customer Services Team (2 people)
• Answering telephone calls
• Ensure all calls and emails are answered efficiently in line with company guidelines and expected standards, within company timeframe
• Ensure customer service team resolve queries efficiently
• Greet visitors to office
• Holiday cover for other customer service team members
• Monthly customer service team call monitoring and coaching
• Analyse Customer Service Levels Reports
• Administration and support of personalised printing for vet practices (liaising between customer and supplier)
• Manage customer mailing list and updating customer details on our bespoke computer system
• Updating product reclaims on excel spreadsheet
• Manage direct orders (including processing on our bespoke computer systems) and queries over the telephone and email efficiently

Previous Experience Required:

• Excellent telephone skills
• Experienced in management/supervision of customer services team
• Experienced in office administration and customer services
• Working to deadlines
• PC literate to include working knowledge of Microsoft Office
• Excellent English language skills

Additional Information:

•Hours: Monday to Thursday 08:30 - 5pm and Friday 08:30-4:30pm
•Location: Woolpit, Suffolk
•Salary: Circa £28,000
•Medical Insurance, death in service, group income pension, 25 days holiday + 1 for your birthday
•To start ASAP

If you are interested in being considered for this vacancy and feel you have the relevant skills and experience, send your CV through to Paige today or call the office to discuss in more detail.

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