Customer Service Coordinator with ref. J35296

Customer Co-ordinator
Outskirts of Bury St Edmunds, Suffolk
Temporary / Temp to Perm

We are delighted to be supporting a business based on the outskirts of Bury St Edmunds, in their search for an experienced Customer Co-ordinator to join their welcoming and friendly team!

This role is to be the initial contact for customers and resolve queries in support of the project co-ordination team. Updating and maintenance of the company database and qualifying and booking surveys to ensure correct allocation of resources. The role will require great communication skills.

Key Responsibilities:

•Help deal with inbound calls and customer enquiries, and logging these on the company's database. Booking surveys as required.
•Processing funding evidence and paperwork. Checking customer eligibility and that all paperwork and evidence supplied is compliant and acceptable prior to handover for project co-ordination.
•Undertaking customer checks.
•Contact customers as required to obtain necessary information and documentation in line with data protection.
•Updating and maintaining the company's database, to ensure it is up to date for reporting purposes and to achieve departmental targets.
•Effectively communicate how the customers journey will be managed. Effectively communicate any potential contributions they may be required to make.
•Any other ad hoc duties, which may be required by the business from time to time.

Key Responsibilities

•Excellent communication
•Team player
•Computer literacy
•Self-motivated
•Professionalism

Additional Information:
•Hours: Monday to Friday 9am 5pm
•Salary: £22,000-£25,000
•Start Date: Immediately

If you are interested in being considered for this position and are immediately available, send your CV through to Paige today or call the office to discuss in more detail.

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