Customer Service Assistant
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Location
Mildenhall
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Sector:
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Job type:
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Salary:
£26000 - £28000 per annum
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Contact:
Ryan Markey
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Contact email:
ryan@compasspoint.co.uk
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Contact phone:
01284765700
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Job ref:
J36976
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Published:
about 16 hours ago
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Expiry date:
2026-02-28
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Start date:
2026-01-29
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Consultant:
Ryan Markey
Location: Mildenhall
Salary: £26,000.00-£28,000.00 per year
Job Overview
We are seeking a dedicated Customer Service Representative to join our client's team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation's reputation for excellence. The ideal candidate will possess strong communication skills, be organised, and capable of handling multiple tasks efficiently.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and live chat
- Provide accurate information regarding products and services, ensuring customer satisfaction
- Record customer interactions and update relevant data entry systems with precise details
- Identify opportunities for up-selling additional products or services to maximise sales potential
- Assist customers with troubleshooting issues and resolving complaints effectively
- Maintain a positive attitude and uphold excellent phone etiquette during all interactions
- Collaborate with team members to ensure seamless service delivery and share insights for continuous improvement
Skills
- Proficient in data entry with high attention to detail
- Excellent communication skills, both verbal and written
- Strong phone etiquette and professional demeanour
- Analytical skills to interpret customer needs and provide suitable solutions
- Ability to up-sell products or services tactfully without being pushy
- Organised with the ability to manage multiple tasks efficiently under pressure
- Experience in a customer service environment is preferred but not essential; training will be provided
If this role sounds of interest to you, then apply now!