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Customer Service and Operations Administrator

  • Location

    Bury St Edmunds

  • Sector:

    Office Recruitment Services

  • Job type:


  • Salary:

    £18900 - £20000 per annum

  • Contact:

    Paige O'Connell

  • Contact email:

  • Contact phone:

    01284 765700

  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


  • Start date:


We are currently supporting a local client in their search for a Customer Service & Operations Administrator to support the smooth running of the Operations Departments. This person will provide administration assistance as well as first line customer service.

Reporting to the Planning Manager, you will need to have previous administration/customer service experience and be proficient with technology as you will be using Microsoft and internal CRM systems.

Main Duties & Responsibilities:

•Undertaking outbound customer calls to obtain delivery requirements
•Answering incoming calls to respond to customer queries and potential problem solving
•Answering mainline incoming calls and distributing to other colleagues/ departments
•Printing and collating production and delivery documents
•Provide required information to other team members and departments
•Provide support for colleagues during absence and busy periods
•Conduct other general administration tasks as required which may include scanning and filing

The above list of duties is not exhaustive, and you may be required to undertake any other reasonable duties as required by your manager.

Personal Attributes
•An approachable and motivated person
•Has a proactive and can do' attitude
•Uses initiative
•Ability to build rapport with direct team and wider team within the business

This family-owned company values all colleagues, with a desire to provide colleague benefits that are truly valuable and valued by the group, benefits include but are not limited to:

•31 days holiday inclusive of Statutory Bank Holidays
•Length of service awards
•Life insurance
•Cycle to work scheme
•Contributory pension scheme
•Company sick pay
•Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)

Additional information:

•Hours: Monday to Friday Full Time
•Salary: Circa £19,000
•Based in Bury St Edmunds, Suffolk
•Start Date: ASAP
•Full parking on-site

If you would like to be considered for this position, send your CV through to Paige today or call the office to discuss in more detail.