Customer Service Advisor with ref. J35452

Customer Service Advisor
Bury St Edmunds, Suffolk
Hybrid Working (You will still need to be based locally to be considered for this role as you will be required to travel into the office 3 days a week)

I am working with a large-scale global business in their search for a Customer Service Advisor. You will be part of a small Customer Support team, providing a high quality of service and support for customers by email and telephone.

The role entails a high level of interaction with customers and colleagues and would suit someone who is interested in either starting a career in customer services or developing their existing customer services skills, as training and development is provided.

Principal Duties and Responsibilities:

•Manage Customer calls and emails relating to orders and product information.
•Ensure calls and emails are responded to within a reasonable timeframe and ensure customers are kept fully informed of progress at all times.
•Responding to customer queries in a professional manner at all times.
•Liaise with internal departments as required (Accounts, Purchasing, Logistics).
•Understanding customer requirements and where necessary, advising customers of suitable alternatives. Reply to daily email enquiries within 24 hours.
•Maintain Current Customer Accounts Key New Accounts and orders and handle exchanges and refunds.
•Receive inbound customer calls, emails and resolve queries, complaints and advice customers on the products available through all our web shops.
•Experience of managing KPI focused daily email and phone targets.
•Effective time management and organisational skills.
•Accurate data entry and attention to detail with clear and effective verbal and written communication skills.
•Ability to communicate and instruct a diverse customer base.
•Writing to customers via email and post, with verbal and literacy skills to a high standard
•Liaising with the postal system and couriers regarding orders.

Place of Work and Hours:

•This role is based in Bury St Edmunds (Suffolk, IP33 3YB).
•The hours for this role are 09.00 17.00, Monday Friday (total 37.5 hours per week).
•They currently offer hybrid working in this role (3 days in the office, 2 days working from home)

What you will receive:

•£20,000-£21,0000
•25 days holiday allowance plus 8 Bank Holidays (total 33 days)
•A 6 month subscription to LinkedIn Learning
•Free lunch provided from our canteen mini mart
•Hybrid working (3 days in the office with the flexibility to work from home up to 2 days a week)
•An Employee Discount of up to 40% across our wide product range
•Stakeholder Pension Scheme (5% employee contribution, 3% employer contribution)
•An Employee Assistance Program is available for all employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7

If you are interested in being considered for this position, send your CV through to Paige today or call the office to discuss in more detail!

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