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Customer Advisor

  • Location

    Woolpit

  • Sector:

    Office Recruitment Services

  • Job type:

    Permanent

  • Salary:

    £20000 - £22000 per annum

  • Contact:

    Paige O'Connell

  • Contact email:

    paige@compasspoint.co.uk

  • Contact phone:

    01284 765700

  • Job ref:

    J34889

  • Published:

    17 days ago

  • Expiry date:

    2021-11-10

  • Start date:

    2021-10-11

  • Consultant:

    Paige O’Connell

Customer Advisor.

Do you have good Customer Service and Administration experience and would like the opportunity to work remotely?

I am supporting a large scale utilities company in their search for a Part Time Customer Advisor. Your primary job function is to provide operational interface for customers and other third parties in delivering a high level service.

This is a remote position, which will require you to travel into Bury St Edmunds every fortnight for team meetings and client meetings therefore you must be commutable to Bury St Edmunds.

Key Responsibilities/Accountabilities

Ensuring delivery of a best-in-class MAP service with responsibilities to include:

•Ensuring compliance with contractual services levels and obligations
•Creating loader files and industry data flows
•Loading of industry data flows to internal systems
•Error resolution of incorrect industry data flows
•Investigating and resolving held transactions
•Weekly, monthly and ad-hoc reporting in line with business requirements
•Investigating and resolving billing disputes and unknown supplier instances
•Monitoring triaged assets to ensure correct redeployment
•Complying with the latest company procedures, legislation and industry obligations
•Presenting a positive image of the business within the UK industry

To be considered for this role you must have:

•Highly numerate and literate with good attention to detail
•Experience in Microsoft Office suite, in particular Microsoft Excel (Formulas etc.)
•Ability to communicate in a range of mediums with operational contacts in third party organisations
•Flexible and self-motivated but able to work well in a team environment

Additional Information:

•Hours: 25 30 hours per week (Hours to suit)
•Salary - £20,000-£22,000
•25 Days holiday excluding bank holidays
•Remote role working from home equipment will be provided
•Business Location Bury St Edmunds, Suffolk
•Occasional travel to customer, service provider and supplier sites as required
•Full driving licence essential given requirement to travel
•Interviews 1 stage interview to be held in Bury St Edmunds IP33.

If you would like to be considered for this opportunity and feel you have the relevant skills and experience, send your CV through to Paige today or call the office to discuss.