Customer Services Coordinator with ref. J34905

An exciting opportunity to join one of the most forward thinking, innovative and rewarding healthcare organisations in the East of England has arisen!

Due to the continued expansion of the company a full-time position has arisen in within the Patient/Customer Services Team.

This business are looking for enthusiastic, motivated and well-organised individuals to provide administrative and telephone triage duties ensuring that all administrative processes and tasks are undertaken effectively and to the appropriate standard.

Key Responsibilities:

•Make and receive calls to/from members of the public wishing to make appointments. Input data obtained whilst remaining focused upon the caller.
•Deal with all telephone enquiries and take messages where appropriate .This includes talking to patients, relatives and carers, members of the health and social care teams, and staff from all levels of the organisation.
•Receive, sort and screen incoming post/emails/electronic referrals, dealing with routine correspondence, and arranging dispatch of outgoing post on an ad-hoc basis.
•Managing electronic referrals/notes/discharge letters and ability to work towards and maintain the smooth running of an electronic system.
•Send and scan any patient related documentation following patient contact.
•Inputting patient data onto the computer using current systems (SystmOne).
•Booking appointments for patients.

Additional Information:

•Salary £20,330 - £21,777 per year
•Hours: Monday to Friday 9:30am-5:30pm & every other Saturday 8am-1pm (time of in Lieu for Saturday shift)
•Location: Eye, Suffolk
•Up to date DBS will be required & carried out by the employer
•Auto-enrolment pension (as per criteria) with Scottish Widows
•Cycle to Work Scheme
•Free gym membership at our on-site facilities
•NHS discounts
•Development opportunities

Please note there are 3x vacancies for this business with two requiring 'every other Saturday' cover and 1x only working Monday to Friday.

If you are interested in being considered for this vacancy, send your CV through to Paige today or call the office to discuss in more detail!

Apply Now