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Customer Service Administrator

  • Location

    Stowmarket

  • Sector:

    Office Recruitment Services

  • Job type:

    Permanent

  • Salary:

    £12.23 per hour

  • Contact:

    Paige O'Connell

  • Contact email:

    paige@compasspoint.co.uk

  • Contact phone:

    01284 765700

  • Job ref:

    J34902

  • Published:

    over 2 years ago

  • Expiry date:

    2021-11-19

  • Start date:

    2021-10-20

  • Consultant:

    ConsultantDrop

I am working with an established and forward thinking manufacturing business in their search for a Customer Service Administrator on a permanent full time basis.

In this role you will be a first point of contact and provide outstanding customer services support to all customers, agents and distributors. You will also provide administrative support to the global team of sales managers and assist with the complaints process.

Experience in Export Shipping Documentation is preferred.

Full training will be provided in the office during induction and training process, although this role will likely to remain hybrid (part remote/part office) once the training process is complete.

Duties will include:

•Receiving and processing orders from customers, agents and distributors on SAP S4Hana system for both export and domestic customers
•Liaising with logistics partner to booking deliveries worldwide
•Complete customs entries on Descartes e-Customs (HM Customs) after details have been received from the freight forwarder
•Applying for and processing all the necessary external documentation
•Preparing and issuing final documentation for customers
•Liaising with warehouse and planning to ensure that the customer will receive the product in an appropriate and timely manner
•To actively communicate with customers to ensure they are made aware of any changes relating to their orders/delivery and to support on-going sales
•To issue credit and debit notes for customers as and when required
•To carry out all ad hoc aspects of customer administration
•To raise customer complaints through SAP
•To manage complaints from approval to resolution
•To provide timely updates to customers during complaint investigations and act as a link between internal departments and the customer
•To provide sales data by customer for sales manager
•To assist in handling all enquiries from customers, agents and distributors
•To cover for team members whilst on holiday or during sickness and encourage team working
•To proactively assist and support other members of the team
•Proactively recommend improvements, which contribute to improved customer service and team effectiveness

The candidate profile:

•Thrive on working in a busy office environment with a key focus on customer service
•A minimum of three years working in an office environment
•Experience of export shipping documentation
•A confident and proactive communicator via telephone and e-mail
•A good team player
•Flexible and adaptable to meet the demands of this busy role
•Friendly and professional
•Well organised and have the ability to work efficiently to meet deadlines
•Computer literacy with SAP experience and export are preferential

Additional Information:

•Hours: Monday to Friday 37.5 hours a week
•Employment Type Permanent
•Salary - £12.23 per hour
•Location Stowmarket, Suffolk
•Hybrid working following completion of training

If you are interested in being considered for this vacancy send your CV through to Paige today or call the office to discuss in more detail.