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Technical Sales Administrator

  • Location

    Bury St Edmunds

  • Sector:

    Office Recruitment Services, Sales & Marketing

  • Job type:

    Permanent

  • Salary:

    £23000 - £25000 per annum

  • Contact:

    Paige O'Connell

  • Contact email:

    paige@compasspoint.co.uk

  • Contact phone:

    01284 765700

  • Job ref:

    J34476

  • Published:

    4 days ago

  • Expiry date:

    2021-05-12

  • Start date:

    2021-03-11

  • Consultant:

    Paige O’Connell

Technical Sales Administrator Bury St Edmunds, Suffolk.

Do you want to be a big cog in a small machine, where you can affect change?
Would you describe yourself as technically minded, with a thirst for technology and tinkering'?
Do you have experience within sales and administration and want to join a company with great values?

If you have answered yes to these questions, then my client might be exactly what you are looking for! A small, yet impactful Suffolk business are expanding and looking for someone passionate, driven & pro-active to join their business in the form of a Technical Sales Administrator.

This business is dedicated to the growth and development of their employees, with this role being a crucial position within the company, offering variety and diversity, with no two days being the same!

You will be a key part of an operation supporting new sales, delivering outstanding customer service as well as offering technical support where required on the products offered by the business. Full training will be provided to enable you to succeed in this position.

Key Responsibilities will include but are not limited to:

Order Processing:
•Receiving customer orders via email, telephone or webchat
•Creating order confirmations and updating the CRM system with relevant details
•Creating and distributing purchase orders and sales invoices
•Keeping clients updated on their orders
•Liaising regularly with suppliers regarding delivery status

New Sales:
•Identifying and qualifying new sales leads via telephone, email or webchat
•Logging all details onto CRM system
•Source appropriate products and/or solutions as well as obtaining prices from suppliers
•Create lead opportunities and produce quotes using Xero, sending through to prospects
•Follow up prospects with a view to converting to a sale
•Follow up on samples received by customers to convert to sales

Technical Support:
•Receive calls from customers with technical issues
•Liaise with suppliers regarding issues
•Respond to clients within a timely manner with solutions
•Design, print & proof labels for customers using in-house system and software

General Administration:
•Assemble sample packs for customers and arrange delivery
•Update sales/profits figures
•Print & dispatch labels from the office to customers as required
•Draft letters and correspondence to customers and suppliers
•Oversee the procedures manual and keep up to date

Core Competencies Required:
•The ability to retain information is a must due to the nature of the products
•Being a natural problem solver is essential and would be a huge advantage in this role!
•A* knowledge/interests in IT and software systems will also excel your application to the top of the list!
•Tenacity is key when converting sales - results driven applicants encouraged!
•You will need to be able to work flexibly with ever changing work loads
•Must be open to working independently at times, due to the nature of a small team

Why join this business?
•There is an opportunity for growth and development which is encouraged by senior leadership
•In this business, you are NOT just a number! Your voice matters!
•This is a flexible and welcoming team, with strong values and a culture where everyone matters!
•As Leaders in their field, they pride themselves on their reputation and 25 years in service!

Additional Information:
•Based in Bury St Edmunds, with a possible relocation to Stowmarket, late 2021
•Salary Circa £25,000 (depending on experience)
•Hours - Monday to Friday 9am - 5pm (Office based)
•Start Date: As soon as possible
•Gym Membership & other great company benefits
•Free parking on site
•Full induction program including team lunch on your first day!

If you feel that this role ticks your boxes and you would like to be considered, please send through your CV to Paige today or call the office to discuss in more detail.

This position is commutable from Bury St Edmunds, Stowmarket, Thetford, Newmarket, Mildenhall, Brandon and other areas surrounding Bury St Edmunds please note the business may relocate late 2021, so you will be required to commute then to Stowmarket.