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Senior Technical Support Engineer

  • Location

    Stowmarket

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary:

    £25000 - £30000 per annum

  • Contact:

    James Robinson

  • Contact email:

    james@compasspoint.co.uk

  • Contact phone:

    01284 765700

  • Job ref:

    J34135

  • Published:

    10 months ago

  • Expiry date:

    2020-01-01

  • Start date:

    2019-12-04

  • Consultant:

    #

Are you an Electrical Installations Engineer or Auto Service Technician looking to move into a Technical office based position?

Due to continued expansion I am currently recruiting for a dynamic & proactive Senior Technical Support Engineer for a client in Stowmarket, they supply into the Automotive Industry in a rapidly expanding market. As a Senior Technical Support Engineer you will assist the Product & Technical Support Manager as first line support in providing quality customer service related to the function of the Help Desk. You will work 37.5 hours a week & there is some flexibility with start and finishing times - as long as the support phones are covered.

Key responsibilities:-

•Provide superior service as first line support to all Help Desk customers and fellow employees
•Assist Help Desk customers with troubleshooting of support related issues
•Maintain accurate records of completed and pending jobs using in-house ticketing system
•Follow Company policies and procedures

Skills and experience:-

•Electrical understanding and knowledge of Electrical Installations
•Be able to electrical fault find
•Passionate about working in a fast moving, changing environment
•Dedication to providing great customer service
•Demonstrate good social skills in a professional environment
•Must be a good telephone communicator
•Must have a desire to develop interpersonal and further technical skills
•Must be able to follow directions and work well within a team environment
•Must have good attention to detail and an analytical mind to work through process and resolve customer issues
•Willing to travel on an occasional basis

The role is commutable from Bury St Edmunds, Ipswich, Diss and Hadleigh and experience in the automotive industry would be an advantage as would EV or Electrical sector.

On offer is a competitive salary of £25,000-£30,000 per annum + benefit package

If you are interested in the role and have the necessary skills required then please click apply. Please see our website for a full privacy policy and more Jobs