My client, a market leader in their field, is recruiting for a Customer Services Administrator to join their team. This medium sized business based in Bury St Edmunds are looking for someone with proven customer services experience, strong administration skills and to ideally have some experience with supporting internal audits.

Over the last decade this business has benefitted from steady growth throughout. They offer substantial investments in staff training, machinery, software and logistics. They pride themselves on their low turnover of staff and their core values.

The ideal candidate will be available to start as soon as possible, this client is looking at starting someone on a Temporary to Permanent basis.

Your duties will include:

•Supporting logistics for deliveries planning journeys, tracking vehicles, coordinating drivers and liaising with couriers
•Managing installations, repairs, and survey's within a booking system
•Working with external auditors to achieve BSI and Health and Safety standards and compliance
•Communicating effectively across other departments within the business to ensure an interchange of information
•Resolving difficult customer situations whilst upholding complete professionalism, ensuring the customer is left with a positive outcome every time
•Any other ad-hoc duties as required

The ideal candidate:

•A positive can do attitude
•Proficient in handling difficult situations and able to operate in a calm manner
•Be able to work as part of a team for the best interests the business and its customers
•Highly organised and methodical
•Articulate with a strong focus on attention to detail
•Experience using CRM packages, MS Excel, MS Word

Additional Information:

•Hours: Monday to Friday 8:30am-5pm 1 hour for lunch
•Salary: £22,000-£24,000 (depending on experience)
•Holiday: 20 days plus bank holidays (closed for Christmas)
•Free parking on site
•Healthcare after successful 2 year probation
•Pension scheme

If you are interested in being considered for this position, send your CV to Paige today or call the office to discuss in more detail!

Apply Now

Temporary Customer Service Administrator