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Customer Service Administrator

  • Location

    Bury St Edmunds

  • Sector:

    Office Recruitment Services

  • Job type:


  • Salary:

    £18000 - £19000 per annum

  • Contact:

    Paige O'Connell

  • Contact email:


  • Contact phone:

    01284 765700

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Start date:


  • Consultant:


I have the pleasure of working with a professional and growing family run business in their search for an efficient and personable Customer Services Administrator.

Do you want to work for a business that pride themselves on wanting to make a positive difference in their industry, stand out from their competitors and help professional craftsman to achieve outstanding successes? This could be the role for you!

The role of Customer Services Administrator is to provide efficient and professional customer service to all who contact the business. In this role you will be expected to have an excellent understanding of the company products (training provided) and to grow and build long term relationships with customers.

Your key duties will include:
•One of the primary contacts for the UK business, responsible to ensure a high quality of customer service
•Using CRM' to report all contact and activity with Dealer' partners to manage work load and information flow
•Ensure all customer orders and enquiries are administered correctly using SAP
•Communicating with customers regarding the repairs to their tools
•Ensure all activities undertaken follow policy and procedures
•Work within a team liaising with Logistics', Service' and Finance' departments

The ideal candidate will:

•Have previous experience working within a customer service consultant or similar role
•Computer literate.
•Knowledge of software packages CRM, Microsoft Word, SAP, Excel and Outlook or similar packages

Additional Information:

Working Hours:
Monday 9am-5pm
Tuesday, Wednesday and Thursday 8:30am-5pm
Friday 8:30am 3pm

Salary: Circa £18,000

Company Benefits:

•Death in Service
•Income Protection
•Free Parking
•28 days holiday + 1 extra day for your birthday (after 1 year with the business)

If you are interested in being considered for this role or would like some more information get in touch with Paige today to discuss! I look forward to receiving your application!