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Customer Service Advisor

  • Location

    Snailwell

  • Sector:

    Office Support

  • Job type:

    Permanent

  • Salary:

    £22873.50 per annum

  • Contact:

    Paige O'Connell

  • Contact email:

    paige@compasspoint.co.uk

  • Contact phone:

    01284 765700

  • Job ref:

    J33907

  • Published:

    3 months ago

  • Expiry date:

    2019-08-02

  • Start date:

    2019-07-04

  • Consultant:

    #

I am excited to be working with a Manufacturing company on the outskirts of Newmarket who are recruiting for a Customer Services Advisor to join their busy department.

The ideal candidate will have previous administration/customer service experience and solid IT skills, ideally working within SAP and Microsoft Office programs.

It is the objective of a Customer Service Advisor to provide excellent customer service with the highest standard of communication and care to the customer via email, telephone or fax and to ensure the needs of the customer are being satisfied. Previous experience of this is essential.

Duties for this role will include:

•Answering the telephone and providing help and advice to customers
•Processing National and International orders
•Invoicing and compile Daily Sales report
•Monitoring Stock Levels
•Helping to print and collate marketing material
•Liaising with Sales, Dispatch, Production and International Departments
•Issuing credit notes to customers
•Handling customer complaints
•Keeping accurate records of discussions of correspondence with customers
•Learning about our products and services and keeping up to date with changes

Additional Information:
•Hours: Monday to Friday 8am - 4:30pm
•Salary: £22,873.50
•Annual Leave: 20 days + bank holidays increasing by a day per year with each year completed (Up to 27 days)

This role is commutable from Newmarket, Bury St Edmunds, Ely, Soham, Mildenhall, Thetford and all surrounding villages.

If you are interested in being considered for this position and would like to apply send your CV through to Paige today or call the office to discuss in more detail!