£18000 - £22000 per annum
about 2 years ago
This role would potentially suit someone looking for progression opportunities within a customer service/administration role, who is willing to learn and progress. You must have excellent attention to detail, good IT skills, especially Excel and be keen to eventually move up the ladder!
The main purpose of a Customer Service Administrator is to ensure all customer orders and queries are dealt with in a timely, courteous manner and to work with fellow members of the team to ensure all Customer Service functions are dealt with to the same high standard.
Main Duties of Customer Service Administrator:
•Accurately deal with specified customers, processing orders, efficiently load plan, following up enquires, liaising on a regular basis with the Account Managers to exchange relevant information for the smooth running of the Customer Account
•Receive and deal with any questions from customers, the public and internal departments; involving the Customer Services Manager when issues are raised
•Provide reports for Customers, Customer Services Manager and Account Managers
•Ensure that the processes, policies and procedures used are as specified within the company guidelines
•Liaise with the warehouse, logistics and all internal departments on a day to day basis to ensure that the Customers orders are completed and delivered as requested. Negotiating agreed delivery schedules and quantities where appropriate
•Record any customer queries, escalating where necessary. Proactively handle actions and process these to achieve resolution
•Learn to cover for other members of the Customer Service Department to ensure service levels are maintained at the expected high levels
•Visit customers in liaison with other departments, in order to gain a better understanding of their needs and requirements and to share information
•Create monthly service packs and relevant reports to provide customers with information about their orders and queries. This data is sent to customers or presented to the customers in service review meetings by the relevant KAM/ SC Director/CS Manager
•Meet team objectives and KPIs and follow new processes to continually improve
•Attend SOP meetings, provide customer data and use learnings from discussions
•Fully aware of all aspects of company portfolio
•To provide sample products for customers and the Account Managers
•Assist in creating process and training documents for the team
•Perform any other reasonable request from management
If you are interested in being considered for the role of Customer Service Administrator, send your CV to Paige at Compass Point Recruitment today or call 01284 765 700 to discuss your application.